Refund Policy

1. Eligibility

You are eligible for a full refund if:

• Your request is made within 14 days of your initial purchase date
• This is your first purchase of the product
• The product has not been used to generate revenue or deployed in a production environment beyond testing

2. How to Request a Refund

To request a refund:

1. Log in to your WooPlugins account
2. Visit the Contact page and select "Billing Question" as the subject
3. Include your order number and the reason for your refund request

We process refund requests within 3-5 business days. Refunds are issued to the original payment method.

3. Subscription Renewals

For subscription renewals (monthly or annual):

• You may cancel your subscription at any time before the renewal date
• Renewal charges are refundable within 7 days of the renewal date
• After 7 days, renewal charges are non-refundable but your subscription will remain active until the end of the billing period

4. Non-Refundable Items

The following are not eligible for refunds:

• Custom development or configuration services
• Refund requests made after the 14-day window
• Accounts terminated for Terms of Service violations
• Repeat refund requests for the same product

5. License Deactivation

Upon processing a refund:

• Your license key will be deactivated immediately
• You must remove the plugin from all sites within 7 days
• Access to updates and support will be revoked

6. Disputes

If you have any concerns about a charge, please contact us before filing a dispute with your bank or payment provider. We are happy to resolve issues directly and promptly.

7. Contact

For refund inquiries, contact us at our contact page or email [email protected].